Terms of Service

01The Service

Kueues lets businesses issue digital order tickets that customers open on their phones, and alert those customers when an order is ready by sound, push notification or text message. It includes the dashboard, staff links, display boards, customer pages, integrations and API.

02Accounts and access

• You must be at least 18 and able to bind your business. Each location needs its own account.
• Keep your password, staff links and API keys safe. You are responsible for activity under them, so revoke anything that leaks.
• Give us accurate information and keep it current, especially your email.

03Your customers

You are responsible for how you use Kueues with your customers, including:

• Telling customers how alerts work where the law requires it.
• Using customer phone numbers only for order alerts. No marketing texts through the Service, ever.
• Having a backup plan, such as calling out numbers, when a phone is off, silent or out of battery.

04Acceptable use

Please do not:

• Send spam, harassment or unlawful content through tickets, names, notes or ready messages.
• Probe, overload or attack the Service, or get around rate limits or access controls.
• Resell or white-label the Service without our written permission.
• Use the Service for emergency, life-safety or medical alerting where a missed alert could cause harm.

We may suspend accounts that break these rules, with notice when practical.

05Third-party services

Some features rely on others: phone operating systems and browsers for push, carriers for text messages, and Square, Toast or Stripe for integrations and payments. Their availability and rules are outside our control, and their own terms apply to your use of them.

06Availability and changes

We work hard to keep Kueues running, but we do not promise uninterrupted service. Alerts can be delayed or blocked by things outside our control, such as a customer's settings or network. We may improve or change features over time; if a change materially reduces what you pay for, we will tell you in advance.

07Your content and data

You keep ownership of the content and data you put into the Service. You give us permission to host and process it only to run and improve the Service, as described in our Privacy Policy. You can export or delete your data by contacting us.

08Our property

The Service, its software, design and the Kueues name and bell mascot belong to us. Feedback you send us may be used without obligation to you.

09Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

10Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or revenue. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. Nothing here limits liability that cannot be limited by law.

11Ending the agreement

You can stop using Kueues and close your account any time. Cancelling a subscription is covered in Refunds & Cancellation. We may end or suspend access for a material breach of these terms that is not fixed after notice, or immediately where needed to prevent harm.

12Governing law

For businesses in the United States, these terms are governed by the laws of the State of California, and disputes go to the state or federal courts in San Francisco County. For businesses in Canada, they are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and disputes go to the courts of Ontario. Either way, mandatory local consumer or business protections still apply.

13Changes to these terms

We may update these terms. For material changes we will notify account owners at least 30 days before they take effect. Continuing to use the Service after that means you accept the new terms.