Subscription Agreement

01Subscription and scope

Each subscription covers one location (one Kueues account). Within that location you get unlimited tickets, alerts, staff devices, display boards, queues and API usage, subject to fair-use rate limits that protect the Service.

Plans differ only in billing period. Features are the same on both.

02Fees and billing

• Fees are CA$300 per year or CA$100 every 3 months, per location, billed in advance. Locations in the United States pay US$300 or US$100. The amount is shown at checkout.
• Payment is by card through Stripe. You authorize us to charge your card at the start of each billing period.
• Fees exclude taxes. Applicable sales tax, GST/HST, PST or QST is calculated at checkout and shown on your invoice.
• Invoices and receipts are available in the billing portal.

03Term and renewal

Your subscription starts when the first payment succeeds and renews automatically for the same period unless cancelled before the renewal date. We may change prices for future periods with at least 30 days' notice; the new price applies from your next renewal.

04Cancellation and refunds

You can cancel renewal at any time and keep access until the end of the paid period. Annual charges can be refunded on request within 14 days; other refunds follow our Refunds & Cancellation policy.

05Late or failed payment

If payment fails and is not fixed after reminders and retries, we may pause live alerts and API access for the location until it is. We do not delete data because of a failed payment.

06Data processing

For personal information about your customers that we process for you, we act as your service provider. We will:

• Process it only to provide the Service and as you instruct through your settings.
• Not sell or share it, or use it for our own advertising.
• Use the subprocessors listed in our Privacy Policy, under written contracts with equivalent protections.
• Help you respond to customer privacy requests and notify you without undue delay of a breach affecting your data.
• Delete customer phone numbers 24 hours after pickup, and delete or return your data after the account closes.

07Support

Support is by email at hello@kueues.com and by phone at +1 (415) 555-0142, Monday to Friday, 9am to 6pm Eastern. We reply within one business day.

08Warranties and liability

We will provide the Service with reasonable skill and care. Other than that, the disclaimers and limits of liability in the Terms of Service apply. Our total liability under this agreement is capped at the fees you paid in the 12 months before the claim.

09General

If this agreement conflicts with the Terms of Service on a subscription matter, this agreement wins. Neither party may assign it without consent, except to a successor in a merger or sale of the business. Governing law follows the Terms of Service.